17 Key Metrics to Track with Contact Center in Travel

Travel industry success hinges on delivering exceptional customer experiences through efficient support operations. Tracking the right metrics reveals insights into service quality, operational efficiency, and areas needing improvement, ultimately driving …

Read more

The UK Vape Tax

In an effort to regulate the vaping industry and curb rising youth adoption, the UK government has announced a vape tax set to take effect in October 2025. This move, …

Read more